Spa Etiquette

Spa Reservations
To ensure you preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest; therefore a credit card or gift card is requested to guarantee these reservations. All spa experiences are subject to availability.

Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your schedule appointment time. For new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers, and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services. (i.e. Pregnancies, Sensitivities, or Aggressive Medications). We recommend valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.

Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24 hour advance notice is required. Any rescheduling for appointments must be done the same day of cancellation by 6:00p.m. A 48 hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notices to cancel or reschedule reservations will be assessed a charge up to full service value. All no show reservations will be assessed a charge at full value of service. A 50% deposit is required to save a reservation on spa packages or multiple service. Spa Parties are subject to terms of agreement for cancellations.

Spa Requirement
We accept clients of all ages. Some services may require parental release before services are rendered. To ensure relaxation, we ask that only those to whom services are rendered accompany our clients during services. We love children; however, we want you to relax. We encourage you to make childcare arrangements and enjoy the spa without your little ones. We reserve the right to refuse service to anyone.

Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, Checks, and most Major Credit Cards and The Woodhouse Day Spa Gift Cards. There will be a $35 fee for returned checks. Gift Cards contain value, which may be used to purchase products, and services at face value. Gift Cards may not be used in the purchase of other gift cards. The Gift Card must be presented at the time of service or retail purchase and the available balance will be applied to the transaction. Prices may vary by spa location. Should the Gift Card be redeemed at another location, the card will be redeemed at face value. Gift Cards are non-refundable and may not be redeemed for cash. Any unused balance will remain in the card. Gift cards may not be used for payment of other guests’ services. Gift cards are valid for one year from date of purchase. There will be a $35 fee for each time a check is returned as well as any incurred changes for collection of payment owed. Gratuities are not included in the value of the services and are at discretion of our guests. Discrete envelopes are provided upon check out, Menu services and prices are subject to change without notice.

Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, returned within 30 days of purchase a refund will be issued as spa credit or back in the form of which payment was received.